FAQs (frequently asked questions)
Elo Touch Solutions


What Technology is Best for My Application?

This is one of the most commonly asked questions, so Elo offers specific guidance in selecting the best technology for your application.


-How can I stop the TouchComputer from automatically logging in as the Elo user account?

In the system registry navigate to: < HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWinlogon > and set < AutoAdminLogon=0 >. For further assistance please contact Elo Technical Support.


How can I get the drivers I need?

You can download drivers from the Driver and File Downloads page and product manuals from the Product Manuals page. You can also order drivers and manuals by contacting Elo.

What operating systems do you have drivers for?

Current drivers are available on the Driver and File Downloads page, and the Operating System Supportpage lists the operating systems we support. We can also give you machine-independent sample source code in C for writing your own low-level interface.

I want to run multiple monitors, maybe each with a touchscreen, on one PC. Can I do this in Windows?

The latest version of the Windows 95/98/Me and Windows NT serial drivers, and the Universal driver for Windows 2000 and XP have multiple monitor support built in, with integrated setup. The Universal driver supports multiple monitors for both serial and USB touchmonitors.

Can I use both my touchscreen and mouse at the same time with the Elo drivers?

Yes.How often is it necessary to recalibrate?

Normally calibration need only be done when the touch drivers are initially installed. You should never have to recalibrate Elo touchscreens unless the monitor’s video size and position controls have been adjusted. Calibration procedure

How reliable is a touchscreen?

There is no standard way of measuring MTBF (Mean Time Between Failure) for a touchscreen, but AccuTouch touchscreens have been tested to more than 35 million touches in one spot with a stylus similar to a finger, and IntelliTouch touchscreens have been tested to more than 50 million touches. Touchscreen warranties vary by touch technology. The touchscreen controllerMTBFs are typically 2-4 times longer than that of the display.

Are fingerprints and dirt a problem on touchscreens?

Dirt and fingerprints do not affect the operation of a properly sealed touch display. Use bright, patterned background colors to minimize the visual effects of dirt and fingerprints. See Touchscreen Application Tipsfor more information.

What can I use to clean the touchscreen?

Any standard glass cleaner can be used to clean the touchscreen. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen. Glass cleaner sprayed directly on the monitor could possibly leak inside a non-sealed unit and cause damage.