Support | Frequently Asked Questions about Barcode Printers
Paper and Media issues – Sensor Calibration
Printer is not sensing the end of the media
Printer does not line up correctly with the top of each label
Printer over-runs at the end of each label
The sensors need recalibrating
The media sensors are not correctly aligned
Specialist media is being used with very thin or light-coloured backing paper
Generally, all of the above issues can be fixed by adjusting or calibrating the media sensors. Click on one of the following links depending on your printer model:
Small Media Adjustment – Explains what it is and how to use it. Especially useful if you get alignment issues with very short labels of less than 20mm long.
Mechanism adjustments, CLP 8301 – wide width printers often need more careful adjustment of print head pressure to improve print quality and stop ribbon wrinkle.
For sensor calibration, see the section above – Paper and Media Issues.
General printing
Common Problems on CLP printers – Explanations and answers to common questions on CLP printers. This is one document and contains its own index and extends to about 20 pages.
Connecting to “AS/400 systems” – advice on how to connect to systems that cannot send “non-printable characters” easily. This is not just for AS/400 systems!
Windows Driver Installation (version 2) – as shown on our printer driver download page (with some screenshots) for Windows XP in “classic” and “XP” appearances.
Windows Driver Installation (version 3) – a detailed explanation but contains most of the screens seen during printer driver install. Can be used as a general instruction tool to explain how to install the driver but does not currently show the first few screens seen using the Citizen utility and driver disk.
Common Network Settings for drivers – This explains how to set the latest printer driver for use over a network. It allows the Administrator to set common profiles on all printers across a network, including paper sizes etc.
Sending a file to printer – Explains the process in a single document rather than having to look through several other documents for the information.
Enabling a printer “option” in the driver – How to enable a Cutter, Peeler or switch on the Tear Bar function. This file explains, by screen shots, how to turn on turn an individual option on. It also explains briefly how to do the same thing on the printer.
Tear Bar not selected (521) – Label not advancing to tear bar, explains why and how to fix. This was an early issue with an early printer driver.
Remove all drivers – We have made this process much easier in the latest version of printer driver, V7.0.3 and above. A small program called “DriverCleaner” is included in each driver which removed most driver files and cleans the registry. This document explains the ‘old process’ just in case you still need it.
Ribbon Adjustment Issues
Ribbon out CLP 7200 series – Expanded explanation of how to make adjustments to the Ribbon Tension unit in the CLP 7200 series printers. Includes details of where to find it in the user manual and includes descriptive pictures.
Seagull Bartender Information
Bartender “cuts off” keyboard-entered data – Windows Security Patch Issued February 13, 2007 by Microsoft Can Cause Text Truncation with BarTender v7.10, 7.50 and v7.51
What are the different versions of Bartender – Details the different version of Bartender Software produced by Seagull Scientific and supplied with Citizen printers. Summary explaining the difference between Bartender Ultralight, Lite, Enterprise, etc.
Printing Serialised Labels – Using Bartender, this explains the process of designing and printing serialised numbers and barcodes etc on labels.
Common Network Settings for drivers – This explains how to set the latest printer driver for use over a network. It allows the Administrator to set common profiles on all printers across a network, including paper sizes etc.
Finding an Internal network – How to find, configure and then (if needed) return the card to the factory settings, as originally sold by Citizen
Upgrading Net Card firmware – This shows the process, including screen captures for upgrading the firmware on both the Ethernet and WiFi network cards.
